SWEBIORN™ works to make delivery as clear and predictable as possible. Because our collection includes textile accessories, jewelry-inspired pieces, belts, hair accessories, and other fashion details, orders are prepared with attention to the individual product and its packaging requirements.
This policy explains our current processing schedule, delivery estimates, shipping charges, tracking process, international shipments, and the steps available when a shipment encounters a problem.
1. Preparing Your Order
After an order is successfully placed, it enters our preparation process. This may include order verification, product inspection, packing, and preparation for carrier collection.
Standard Processing Time:
Please allow 2–5 business days before shipment.
Peak Periods:
During holidays, promotional events, or unusually high order volumes, processing may require up to 6 business days.
Processing time is separate from the estimated transit time shown below. Business days generally exclude weekends and applicable public holidays.
Standard Shipping Fee
A flat $3.50 USD standard shipping fee applies to orders unless a different shipping charge or promotion is clearly displayed during checkout.
Customers can review applicable shipping charges before completing payment.
2. Estimated Transit Times
Delivery estimates begin after an order has been processed and handed to the shipping carrier.
| Destination | Estimated Transit Time |
|---|---|
| United States | 6–12 business days |
| Canada | 8–14 business days |
| United Kingdom | 8–14 business days |
| Australia | 8–14 business days |
| Other International Destinations | 12–19 business days |
These estimates reflect the requested two-business-day reduction from the original delivery ranges. They are estimates rather than guaranteed arrival dates.
Actual transit time can vary due to destination, carrier operations, weather, seasonal demand, customs clearance, local delivery conditions, or other circumstances outside normal transit schedules.
3. Fulfillment & Shipping Origin
SWEBIORN™ is operated by Hangzhou Roushi Apparel Co., Ltd. Orders may be prepared and dispatched through the fulfillment location used for the relevant inventory.
Depending on product availability and destination, an order may be shipped from a fulfillment facility associated with our supply and distribution operations. The shipment origin shown in carrier tracking therefore may differ from our registered business address.
Our business address should not automatically be treated as a product return location. Customers who need to return an item should first follow our Return & Refund Policy and obtain the applicable return instructions from customer support.
4. Shipment Tracking
When tracking is available for your shipment, tracking information will be sent to the email address associated with your order after dispatch.
Please allow approximately 1–3 business days after shipment for the carrier's first tracking events to appear. It is normal for a parcel to have limited tracking activity while information is being transferred between logistics systems or while the shipment moves between facilities.
If tracking has not updated for an unusual period, contact us with your order number so we can review the available shipment information.
5. International Delivery & Customs
International shipments may be subject to customs procedures in the destination country.
Where an order is shipped on a Delivered Duty Unpaid (DDU) basis, customs duties, import taxes, brokerage charges, or similar government-imposed fees are not included in the product or shipping price unless checkout expressly states otherwise. These charges, when applicable, are determined by the destination country's authorities and are the customer's responsibility.
Customs requirements differ by destination and may occasionally extend the delivery period. SWEBIORN™ cannot determine in advance every charge that a local authority may impose.
6. Address Changes & Cancellation Requests
If you notice an error in your delivery information or wish to request cancellation, contact us at service@swebiorn.com within 12 hours of placing the order.
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate requests received within this period. However, once an order has progressed too far through preparation, fulfillment, or carrier handoff, an address change or cancellation may no longer be possible.
Submitting a request does not itself confirm that an order has been changed or canceled. Our customer-service team will confirm the outcome.
7. Delayed, Lost, or Damaged Shipments
We do not expect customers to resolve confirmed shipping problems on their own.
For damaged deliveries: If an item arrives damaged, contact service@swebiorn.com as soon as reasonably possible and preferably within 72 hours of delivery. Include your order number, a description of the problem, and clear photographs of the item and shipping packaging where available. We will review the issue and provide an appropriate resolution for an eligible claim.
For packages lost in transit: If carrier information confirms that a shipment has been lost before delivery, contact us so we can investigate and arrange an appropriate resolution, which may include a replacement at no additional product or standard shipping cost.
If tracking shows a delivery but you cannot locate the parcel, please check the delivery area and with household members or other authorized recipients first. You may then contact us so we can review the available carrier information and assist with the next appropriate step.
8. Delivery Assistance
For shipping questions, tracking assistance, or delivery concerns, please contact:
SWEBIORN™ Customer Support
Operated by: Hangzhou Roushi Apparel Co., Ltd.
Email: service@swebiorn.com
Telephone: +86 15794982700
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Please include your order number when contacting us about an existing purchase. This helps our team locate the relevant order and shipment information more efficiently.