Returns & Refunds

SWEBIORN™ wants customers to have enough time to inspect their fashion accessories after delivery and determine whether they are suitable. This policy explains the return period, product conditions, return costs, damaged or incorrect items, exchanges, and the way approved refunds are handled.

1. 30-Day Return Period

Most eligible SWEBIORN™ products may be returned within 30 days from the date the order is delivered.

To be eligible for a standard return, the product should:

Be unused, unworn, unwashed, and in its original condition.
Include the original packaging, tags, accessories, and components supplied with the item, where applicable.
Show no signs of alteration, misuse, staining, fragrance, cosmetic residue, or damage caused after delivery.
Be accompanied by valid proof of purchase, such as the SWEBIORN™ order number or order confirmation.

We recommend checking the product, color, dimensions, quantity, and selected variant soon after receiving your parcel.

2. Starting a Return

Before sending an item back, email service@swebiorn.com with your order number, the product you would like to return, and the reason for the request.

Once the request has been reviewed, our customer-service team will provide the appropriate return authorization and return instructions, including the applicable return destination. When a return shipping label is provided for the particular case, customers should use that label as instructed.

Please do not mail products to our registered business address or another address shown elsewhere on the website unless our customer-service team has specifically instructed you to do so. Our business address is not automatically the return-processing location.

Products sent back without authorization or to an unapproved destination may experience processing delays.

3. Change-of-Mind Returns

If an eligible product is being returned because of personal preference—for example, you changed your mind about the style or selected an unsuitable color or size—the customer is generally responsible for the return shipping cost.

Any applicable return shipping charge will be communicated before the return is sent. Original shipping charges are generally not refundable for a preference-based return unless required by applicable law.

We do not charge customers return shipping for a verified SWEBIORN™ fulfillment error or a qualifying product defect.

4. Damaged, Defective, or Incorrect Products

Please inspect your accessories after delivery. If you receive an item that is damaged, materially defective, or different from the product or variant you ordered, contact service@swebiorn.com as soon as reasonably possible.

Please provide:

Your order number.
A brief explanation of the issue.
Clear photographs showing the affected product.
Photographs of the packaging when relevant to shipping damage.

After reviewing the information, we will provide an appropriate remedy for an eligible claim. Depending on the circumstances, this may include a replacement or refund.

For a confirmed damaged, defective, or incorrectly supplied item, SWEBIORN™ will cover the reasonable return shipping cost when a return is required. Customers will not be expected to pay return postage for an error attributable to us.

5. Products That Cannot Normally Be Returned

For hygiene, safety, or product-condition reasons, certain merchandise may be excluded from ordinary change-of-mind returns.

This may include:

Products that have been worn, washed, altered, or damaged after delivery.
Items missing essential original components or packaging where their absence prevents the product from being resold in appropriate condition.
Personalized or custom-made merchandise, if offered and clearly identified as such before purchase.
Gift cards, if offered.
Items expressly identified as final sale before purchase, subject to applicable consumer law.

For hygiene-sensitive accessories, including certain earrings or pierced jewelry, change-of-mind returns may be restricted after protective or hygiene packaging has been opened where permitted by applicable law.

A non-returnable classification does not eliminate rights that may apply when merchandise arrives damaged, defective, incorrect, or otherwise covered by mandatory consumer-protection rules.

6. Exchanges

SWEBIORN™ does not require customers to wait through a traditional exchange process when another available variant is wanted.

For an eligible preference-based change, the usual approach is to return the original product according to this policy and place a separate order for the desired color, size, or style.

If we supplied the wrong item or an eligible product arrived defective, contact us before placing another order. Our team will review the case and explain the available resolution.

7. European Union Orders

Customers receiving qualifying orders in the European Union may have statutory cancellation or withdrawal rights under applicable consumer law, including a 14-day withdrawal period in circumstances where that right applies.

Statutory rights can differ from our voluntary 30-day return policy and may contain specific rules concerning notification, product handling, return costs, and refunds. Nothing in this policy is intended to restrict mandatory consumer rights that cannot legally be waived.

8. Refund Processing

After an authorized return reaches the designated return location, the product will be inspected against the applicable return requirements.

We will notify you after the return has been reviewed. If approved, the eligible refund will be issued to the original payment method.

Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed after we confirmed approval of your refund and the funds have not appeared, contact service@swebiorn.com with your order number so we can review the available transaction information.

9. Where Returns Should Be Sent

There is no universal public return address that customers should use without authorization. The appropriate destination can depend on the product and the fulfillment arrangement associated with the order.

After your return request is approved, SWEBIORN™ Customer Support will provide the applicable return address and shipping instructions.

Do not send returns automatically to the registered company address below unless our support team explicitly confirms that address for your return.

Return Assistance

For return eligibility, damaged-item claims, refund questions, or return instructions, contact:

SWEBIORN™
Operated by: Hangzhou Roushi Apparel Co., Ltd.
Owner: Chen Xinxin
Business Address: Room 4129, 4th Floor, Building 4, No. 48 Jiuhuan Road, Shangcheng District, Hangzhou City, Zhejiang Province, China
Email: service@swebiorn.com
Telephone: +86 15794982700
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)