Questions about an order, product specifications, sizing, materials, care, or after-sales service are welcome. SWEBIORN™ customer support is provided by Hangzhou Roushi Apparel Co., Ltd., the legal company responsible for operating the SWEBIORN™ store.
We understand that accessories often involve small but important details—from dimensions and finishes to styling and compatibility with different garments. If something is unclear before or after your purchase, please contact us and provide as much relevant information as possible so our team can assist you efficiently.
Customer Support
Brand: SWEBIORN™
Legal Company: Hangzhou Roushi Apparel Co., Ltd.
Owner: Chen Xinxin
Email
service@swebiorn.com
Telephone
+86 15794982700
+86 is the international calling code for China. International calling or carrier charges may apply.
Business Address
Hangzhou Roushi Apparel Co., Ltd.
Room 4129, 4th Floor, Building 4
No. 48 Jiuhuan Road, Shangcheng District
Hangzhou City, Zhejiang Province
China
Service Hours
Our customer service team is available 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).
Messages received outside these service hours can still be submitted by email and will be reviewed during the next available service period.
When Contacting Us About an Order
For order-related questions, please include your order number and the email address used when placing the order. If your request concerns a particular accessory, including the product name and selected color, size, or style can help us identify the item more quickly.
For an item that arrives damaged, defective, or different from what you ordered, please describe the issue clearly. Photographs of the product and packaging may be requested when reasonably necessary to review the problem.
Please do not include passwords, complete payment-card numbers, or other unnecessary sensitive financial information in your message.
Product & Styling Questions
If you would like clarification before ordering, our team can help with available product information such as approximate measurements, materials, included quantities, care instructions, and listed variant options.
Because fit and appearance can differ depending on the garment, hairstyle, body measurements, fabric, or styling method involved, we encourage customers to review the specifications shown on the individual product page before completing a purchase.
We want communication with SWEBIORN™ to feel as considered as the accessories themselves—clear, practical, and personal enough to help you make an informed choice.