FAQ

SWEBIORN™ creates accessories around the idea that small details can give familiar clothing a different character. From textile brooches and scarf accents to belts, hair accessories, cufflinks, and fabric-inspired jewelry, our collection is intended to be styled in different ways rather than reserved for one particular look.

Below you will find practical information about our products, ordering, styling, delivery, returns, and customer support.

1. What kind of brand is SWEBIORN™?

SWEBIORN™ is a contemporary fashion-accessories brand operated by Hangzhou Roushi Apparel Co., Ltd.

Our collection focuses on wearable details that can introduce texture, proportion, contrast, or a subtle focal point to everyday outfits. Current designs include metal collar accents, cufflinks, scarf rings, textile brooches, scarves, decorative flower pins, wrist accessories, belts, hair claws, and textile-inspired jewelry.

Rather than building every collection around a single short-lived trend, we favor pieces that can move between workwear, relaxed tailoring, dresses, layered outfits, and more casual wardrobes.

2. What makes SWEBIORN™ accessories distinctive?

Our design direction combines soft textile surfaces, restrained metallic details, sculptural shapes, wearable neutrals, and carefully placed color or pattern.

Some pieces are intentionally understated, while others—such as a dimensional fabric flower, patterned bow claw, or wide textured belt—are designed to become a more visible part of an outfit.

We are especially interested in contrast: soft against structured, matte against polished, and decorative details against clean clothing silhouettes. This approach gives different SWEBIORN™ pieces a recognizable relationship without making every product look identical.

3. How can I choose the right accessory for my outfit?

Start with the role you want the accessory to play.

For a subtle finishing detail, collar clips, cufflinks, scarf rings, or a simple belt can work well. Textile brooches and flower pins can introduce more texture to jackets, dresses, scarves, or suitable bags, while hair claws and textile earrings provide a more expressive accent.

For belts and wearable accessories with measurements, please compare the dimensions or size range shown on the individual product page with your own measurements before ordering.

Styling examples are intended as inspiration rather than a requirement—you are welcome to interpret each piece in a way that suits your wardrobe.

4. Will the product look exactly like the photographs?

We aim to present each item as accurately and clearly as reasonably possible.

However, colors can appear somewhat different depending on screen settings, device displays, photography, and lighting conditions. Textile products may also show reasonable differences in pattern placement, folds, or surface texture.

For products with specific measurements, materials, quantities, colors, or size options, the information on the individual product page should be reviewed before purchase.

5. What materials are used in SWEBIORN™ products?

Materials vary according to the design.

Our current assortment can include polyester textiles, PU synthetic material, elastic webbing, fashion-metal components, glass rhinestones, plastic or acetate-style components, and other decorative materials specified on the relevant product page.

We try to distinguish decorative finishes from precious materials. For example, a product described as silver-tone should not be interpreted as sterling silver unless the product page specifically states and supports that material.

Likewise, decorative glass rhinestones should not be interpreted as diamonds or other precious stones.

6. Are SWEBIORN™ earrings hypoallergenic?

We do not make a general hypoallergenic claim for the entire jewelry collection.

Customers with known sensitivities to metals, adhesives, textile treatments, or other materials should review the available product information before ordering. If you need clarification about the stated material of a particular accessory, contact us at service@swebiorn.com before purchase.

Discontinue use if an accessory causes irritation or discomfort.

7. How should I care for textile and fashion accessories?

Care depends on the material, but gentle handling will help preserve most SWEBIORN™ pieces.

Avoid unnecessary exposure to moisture, perfume, cosmetics, household chemicals, excessive heat, or prolonged direct sunlight. Fabric accessories should generally not be machine washed unless the product instructions specifically indicate otherwise.

Metal-finish pieces can be gently wiped with a clean, soft, dry cloth after use. Hair claws, brooch pins, clasps, and other mechanisms should not be forced beyond their normal range of movement.

For belts and structured textile pieces, store them in a way that avoids unnecessary crushing, sharp folds, or prolonged pressure.

8. What currency does the store use?

Unless another currency is expressly displayed during checkout, SWEBIORN™ prices and transactions are processed in United States Dollars (USD).

The final order total, including the applicable shipping charge and any other amount disclosed through checkout, can be reviewed before payment is submitted.

9. Which payment methods can I use?

Eligible payment options are displayed during checkout.

Depending on availability for your transaction, these may include PayPal and eligible credit or debit cards. Payment authorization is handled through the payment services enabled for our checkout.

SWEBIORN™ does not ask customers to send complete card numbers, CVV/security codes, PayPal passwords, or online-banking passwords through customer-service email.

For additional details, please review our Payment Information page.

10. How long does it take to prepare an order?

Our standard order-processing period is approximately 2–5 business days.

During holidays, promotional events, or unusually busy periods, preparation may take up to 6 business days.

Processing includes the steps required before carrier handoff and is separate from shipping transit time.

11. How much is standard shipping?

Our current standard shipping charge is $3.50 USD, unless a different amount or applicable promotion is clearly displayed at checkout.

You will be able to review the applicable shipping amount before completing your order.

12. When should my order arrive?

After processing and carrier handoff, our current estimated transit periods are:

These are estimated transit periods rather than guaranteed delivery dates. Customs processing, carrier conditions, severe weather, holidays, and other circumstances can affect actual delivery times.

13. Will I receive tracking information?

When tracking is available for your shipment, it will be sent to the email address associated with your order after dispatch.

Please allow approximately 1–3 business days after shipment for the first carrier updates to appear. A short period without a new scan does not necessarily mean the parcel has stopped moving.

If tracking remains unchanged for an unusual amount of time, contact us with your order number so we can review the available information.

14. Where will my SWEBIORN™ order ship from?

Orders may be dispatched through the fulfillment location associated with the relevant inventory and destination.

Because the fulfillment location can differ from our registered company address, the origin displayed in carrier tracking may not be the same as the SWEBIORN™ business address.

Our registered business address also should not automatically be used as a return address. Always contact us before sending a return.

15. Can I change or cancel an order?

If you discover an incorrect address, selected the wrong variant, or want to request cancellation, contact service@swebiorn.com within 12 hours after placing your order.

We will make reasonable efforts to accommodate the request.

Because orders can move into preparation quickly, a change or cancellation cannot be guaranteed once fulfillment has progressed. Your request is confirmed only after our customer-service team tells you that the applicable change has been completed.

16. What is the SWEBIORN™ return period?

Most eligible products can be returned within 30 days from delivery.

For an ordinary return, the item should generally remain unused, unworn, unwashed, and in its original condition, with applicable tags, packaging, and included components.

Before sending anything back, contact service@swebiorn.com for authorization and the correct return instructions.

Please do not send a parcel to an address found elsewhere on our website unless customer support has specifically confirmed that location for your return.

17. Who pays for return shipping?

That depends on the reason for the return.

For an eligible change-of-mind return—for example, deciding that you prefer another style or size—the customer is generally responsible for return shipping.

When we verify that an item arrived materially defective, damaged, or different from what was ordered, SWEBIORN™ will cover the reasonable return shipping cost when a return is required.

Our Returns & Refunds page provides the complete eligibility requirements.

18. Can earrings be returned?

Because pierced earrings can involve hygiene considerations, an ordinary change-of-mind return may be restricted after applicable protective or hygiene packaging has been opened, where permitted by law.

This does not remove rights that may apply if the earrings arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable consumer law.

If you are unsure, contact us before opening hygiene-sensitive packaging or initiating a return.

19. What should I do if my order arrives damaged or incorrect?

Please contact us as soon as reasonably possible at service@swebiorn.com.

Include your order number, a short description of what happened, and clear photographs of the affected product. Images of the shipping packaging may also be helpful when the issue involves transit damage.

Once we review the information, we will provide an appropriate resolution for an eligible claim, which may include a replacement or refund.

20. How are approved refunds issued?

After an authorized return is received and inspected, we will notify you of the outcome.

An approved refund is returned to the original payment method. Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, or payment provider may require additional time to post the funds.

If more than 15 business days have passed after we confirmed that your refund was approved, contact us so we can review the transaction.

21. Still Have a Question?

Fashion accessories often come down to details. If you are uncertain about a measurement, material, product variant, order, delivery, or return, we would rather help clarify it before you make a decision.

SWEBIORN™ Customer Support
Operated by Hangzhou Roushi Apparel Co., Ltd.
Owner: Chen Xinxin
Business Address: Room 4129, 4th Floor, Building 4, No. 48 Jiuhuan Road, Shangcheng District, Hangzhou City, Zhejiang Province, China
Email: service@swebiorn.com
Telephone: +86 15794982700
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

For an existing order, including the order number in your message will help us locate the relevant information more efficiently.