Terms and Conditions

These Terms and Conditions govern purchases made through the SWEBIORN™ online store, including product orders, pricing, payment, order processing, delivery, cancellations, returns, and refunds.

SWEBIORN™ is the consumer-facing fashion-accessories brand operated by Hangzhou Roushi Apparel Co., Ltd.

Please review these Terms together with the product information presented before checkout and our applicable Payment Information, Shipping & Delivery, and Returns & Refunds policies. Those pages provide additional operational details concerning your transaction.

1. Placing an Order

When placing an order, customers are responsible for reviewing the products and variants selected, quantities, delivery information, and order total before submitting payment.

SWEBIORN™ products may include textile accessories, belts, hair accessories, brooches, scarf accessories, jewelry-inspired pieces, and other fashion details. Available colors, sizes, quantities, measurements, and materials can differ between products and should be reviewed on the applicable product page.

Submitting an order initiates our order-processing procedure. Receipt of an automated confirmation does not prevent us from contacting you if a genuine payment, inventory, address, pricing, or security issue affecting fulfillment is subsequently identified.

2. Product Information

We aim to describe each accessory with sufficient information for customers to make an informed purchase.

Measurements may be approximate where appropriate to the nature of the product. Textile pattern positioning, folds, surface texture, and minor finishing details can vary within reasonable production tolerances.

Screen settings and lighting can also affect the way colors appear digitally.

These ordinary variations should be distinguished from a product that is materially defective, damaged, or different from what was ordered. Such issues are handled under our Returns & Refunds policy and applicable consumer protections.

3. Prices and Currency

Unless checkout expressly displays otherwise, prices on our store are presented and transactions are processed in United States Dollars (USD).

The price applicable to an order is the price presented during checkout when the purchase is submitted, subject to correction of genuine errors as permitted by applicable law.

Promotions, discounts, or temporary offers may have their own stated conditions and availability periods.

Customers will have an opportunity to review the merchandise subtotal and applicable shipping charges or other amounts disclosed by checkout before submitting an order.

4. Payment Authorization

Payment must be completed through an eligible payment method offered during checkout.

Depending on availability, this may include PayPal and eligible credit or debit card payment methods. The options actually available for a particular transaction will be displayed during checkout.

Payment authorization may be declined or delayed by a bank, card issuer, payment provider, fraud-prevention system, or other payment-service participant.

SWEBIORN™ cannot override an independent financial institution's authorization decision.

We do not ask customers to email complete card numbers, CVV/security codes, PayPal passwords, or online banking credentials.

Further information is available in our Payment Information page.

5. Order Review and Acceptance

After an order is submitted, we may conduct reasonable checks necessary to process the transaction, including payment confirmation, inventory availability, delivery information, and fraud or security screening.

In uncommon circumstances, an order may be canceled before shipment if:

• Payment cannot be successfully authorized.
• The ordered product becomes unavailable.
• Delivery information is materially incomplete or unusable and cannot be corrected.
• A clear pricing or technical error has occurred.
• The transaction is reasonably identified as fraudulent or unauthorized.
• Fulfillment would violate applicable law.

If we cancel an order after payment has been collected, the amount applicable to the canceled portion will be returned through the original payment method.

6. Processing and Shipping

Standard order preparation generally requires 2–5 business days.

During holidays, major promotional events, or unusually high-volume periods, processing may take up to 6 business days.

Unless a different amount is clearly presented at checkout, our current standard shipping charge is $3.50 USD.

After processing and carrier handoff, estimated transit periods are:

Delivery periods are estimates rather than guaranteed arrival dates. Customs procedures, severe weather, carrier disruptions, peak-season volumes, and local delivery circumstances may affect actual transit times.

Additional details are provided in our Shipping & Delivery policy.

7. Shipping Information and Tracking

Customers are responsible for providing a complete and accurate delivery address when placing an order.

When tracking is available, shipment information will be sent after dispatch. Carrier tracking may require approximately 1–3 business days after shipment to begin displaying movement.

If you notice an address error shortly after ordering, contact service@swebiorn.com as soon as possible.

An address-change request is not guaranteed after fulfillment has begun or the shipment has been transferred to the carrier.

8. International Orders

International shipments may be subject to import procedures in the destination country.

Where an order is shipped on a Delivered Duty Unpaid (DDU) basis, applicable import duties, taxes, customs charges, or similar government-imposed fees are the customer's responsibility unless checkout expressly states that they are included.

Requirements vary by jurisdiction, and SWEBIORN™ cannot predetermine every charge that a destination authority may impose.

9. Order Changes and Cancellations

Customers may contact us within 12 hours after placing an order to request an address correction, order modification, or cancellation.

We will make reasonable efforts to accommodate requests received during this period, but an order may already have progressed to a stage where modification or cancellation is no longer practical.

A request is not considered completed until our customer-service team confirms the change or cancellation.

If cancellation is no longer possible, an eligible product may still be returned after delivery according to our Returns & Refunds policy.

10. Returns

Most eligible SWEBIORN™ products can be returned within 30 days after delivery, provided they satisfy the applicable return conditions.

For an ordinary preference-based return, merchandise should generally remain unused, unworn, unwashed, and in its original condition with applicable packaging, tags, and components.

Customers should contact service@swebiorn.com before sending a return so that the request can be reviewed and the correct return instructions can be provided.

The registered company address is not automatically the return-processing address. Do not send merchandise there unless our customer-service team specifically authorizes that destination for your return.

11. Return Shipping Responsibility

Return costs depend on why the product is being returned.

For an eligible change-of-mind return, the customer is generally responsible for return shipping.

If we verify that merchandise was supplied incorrectly or arrived damaged or materially defective, SWEBIORN™ will cover the reasonable return shipping cost when a return is required.

This distinction is intended to keep responsibility clear rather than automatically transferring the cost of a fulfillment or qualifying product problem to the customer.

12. Refunds

Authorized returns are inspected after reaching the designated return location.

When a refund is approved, the eligible amount is returned to the original payment method.

Please allow up to 10 business days after refund approval for processing. Banks, card issuers, and payment providers may require additional time before the transaction appears in the customer's account.

If more than 15 business days have passed since we confirmed approval and the refund has not appeared, contact us with your order number.

13. Damaged, Defective, Incorrect, or Lost Orders

Customers should inspect products after delivery.

If merchandise arrives damaged, materially defective, or different from the ordered product or variant, contact us promptly with the order number, a description of the issue, and photographs where reasonably necessary to verify the problem.

For a shipment confirmed by the carrier as lost before delivery, contact us so that the circumstances can be reviewed and an appropriate resolution arranged.

Depending on the verified issue and applicable rights, the resolution may include replacement or refund.

Nothing in these Terms is intended to remove mandatory remedies available under applicable consumer law.

14. Hygiene-Sensitive Accessories

Certain fashion accessories may require additional return restrictions for hygiene reasons.

For example, pierced earrings may not qualify for an ordinary change-of-mind return after protective or hygiene packaging has been opened where such a restriction is permitted by applicable law.

A hygiene restriction does not remove rights that may apply when a product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protections.

15. Customer Responsibilities

Customers should use accessories according to the instructions, specifications, and safety information supplied with the relevant product.

Fashion accessories are not intended to be used for purposes materially different from their described function. Customers should discontinue use of an item if it becomes damaged in a way that could make continued use unsafe.

For products containing small components, appropriate care should be taken around children and pets.

16. Consumer Rights

These Terms are intended to operate alongside applicable consumer-protection requirements.

Nothing in these Terms excludes, restricts, or replaces statutory rights or remedies that cannot legally be waived or limited.

Customers in particular jurisdictions, including qualifying consumers in the European Union, may have additional cancellation, withdrawal, warranty, conformity, or refund rights under local law.

Where mandatory law provides greater protection than a provision in these Terms, the mandatory protection will apply.

17. Transaction Questions

For questions about an order, payment, shipment, return, or refund, contact:

SWEBIORN™
Operated by Hangzhou Roushi Apparel Co., Ltd.
Owner: Chen Xinxin
Business Address: Room 4129, 4th Floor, Building 4, No. 48 Jiuhuan Road, Shangcheng District, Hangzhou City, Zhejiang Province, China
Email: service@swebiorn.com
Telephone: +86 15794982700
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Please include your order number when contacting us about an existing transaction so that the relevant information can be located efficiently.